A delivery bill is enclosed in your order, this is not a return label. Please note that you are responsible for the cost of your return.
This is how the return works:
Enclose the completed delivery bill with your return.
If the delivery bill is missing, enclose a paper with the following information:
- Order number EU.....)
- Reason for return
Send the return to:
Please remember to put sufficient postage on your shipment.
It is best to keep your postal receipt as proof until the refund has been made.
Please note: Sets (e.g. necklace sets) and jewelry boxes (e.g. surprise packages, Summer Essential Kits) can only be returned in full. Individual products cannot be exchanged.